Why must small and big businesses adapt or fall behind?
See how virtual surveys has innovated removalist quoting services
Why the removals industry must adapt or fall behind?
In the past 20 years the rise of online shopping and ecommerce has experienced accelerated growth let alone during COVID. So much so the digital marketplaces are overtaking the physical stores. In the past physical sales AKA in home surveys was enough
to thrive however relying on traditional sales methods is less viable with each day. Many brands are adapting and moving to digital platforms to sell our removal services.
According to a recent study by eMarketer, ecommerce in the US is expected to grow by 18% this year https://www.emarketer.com/content/us-ecommerce-will-rise-18-2020-amid-pandemic
We understand that adapting to change is very difficult particularly for small businesses in our industry, who have less staff and turnover to invest in building digital platforms to deal with their customers. However as we will discuss , to be profitable, businesses need an effective digital strategy and new virtual platforms are part of the answer.
What Video survey does for your business?
Businesses, from small to large, need to learn how to thrive in today’s landscape to prevent thinner margins and to keep running. New virtual surveys bring accuracy to your quote when your customer is not available whether it be due to COVID19 lock downs, their location and or their availability.
Video surveys can provide accurate quotes without stepping into your customers home seven days a week at any hour of the day to suit your customer and your business.
Video surveys are also ideal for the small moves which wouldn’t ordinary want to send your consultants to, but gives you the accuracy estimate with information about access so you know the volume and how many men and vehicles are required to perform the move without operational dramas! This saves money for your bottomline which in this business of tight margins is vital to business survival.
It also makes great economic sense as we all fight to survive in this extremely competitive industry. We need to make sure your sales people are seeing the customers we need to be seeing, not wasting their time in small homes with low volume moves that would be better captured more efficiently online via virtual surveys.
What is the benefit of video surveys for your customer?
As a business we need to be offering our customer innovative ways of servicing them using this technology we achieve this, plus we are offering convenience and flexibility to the customer so they can see us virtually any time of day we are not limited to 9-5 Monday to Friday.
It means even the customers with small moves receive an accurate quote without any operational surprises for your crews or the customer their moving day. This convenience also makes the process of getting a quote easier and faster – in today’s online world this is essential for us as traditional business to provide the instancy that the internet is providing for many other service industries in the world.
What do your customers need?
All they need is a smartphone or tablet (android or Apple) and access to the internet whether via the mobile device or the customers Wifi at home.
What happens next?
When you receive an inquiry online or on the phone, one of your internal coordinators will call the customer to determine if in home or virtual video is best. Next you will register if you havent already https://nowmovehome.com/book-your-video-survey-appointment/
STEP 1 – Register
STEP 2 – Once your registered, log in
STEP 3 – Next simply select your locations
STEP 4 – Book a coordinator
We will then email your customer a link to our app for them to download and install and at the time selected we will call your customer to do the virtual survey.
We then conduct the virtual survey similar to how when we do an in-home survey we ask the customer to walk us around their home including inside their cupboards and outside to determine access and to inspect the garage or shed or attic storage areas of the home.
From this point we then finish the virtual survey and go away and calculate the volume and provide your move coordinators with a full list including the volume and any special requests by your customer. This allows your move coordinators to focus on the end of the sales process.
In our experience we are able to convert customers faster the same day or within hours of the virtual survey click on this link now and to extend to your company a free trial.
Introducing Virtual Surveys to the removals industry
Here at Nowmove home we are delighted to introduce our virtual survey platform to you to provide accurate removal quotes without your sales consultants stepping into your customers home. Register now for your Free trial
https://nowmovehome.com/book-your-video-survey-appointment/
We also offer our technical surveyors for in home surveys if we discover its a large house or there is a lot of complexity to the move contact us now to find out more about our virtual survey consultancy services
Tel: +44 (0) 7983 048928 or Email: adam.strickland@nowmovehome.com
